Frequently asked questions.

Road shipments are updated at every milestone and at least once a day while moving. Air and ocean shipments are updated when the carrier reports departure, arrival and customs events.

Yes. If an email address was provided when booking, the sender and receiver are notified automatically whenever the status changes.

The shipment is temporarily stopped — for example because of a vessel schedule change, missing documents or a delivery appointment. The tracking note explains the reason and the next step.

Standard road, air and ocean quotes are sent within one business day. Oversized cargo needing a route survey may take two to three days.

Origin and destination, cargo type, weight, number of pieces and dimensions, and the earliest collection date. Photos or drawings help for oversized cargo.

Yes. For regular volumes we agree fixed rates, transit times and reporting in a contract logistics agreement.

Yes. We prepare EU export declarations and U.S. import entries, and advise on duties, origin and temporary import.

Usually a commercial invoice, packing list and, for ocean freight, ISF data 24 hours before loading. We send you a checklist with each booking.

Carrier liability applies by default (CMR, Montreal or Hague-Visby). We recommend all-risk cargo insurance, which we can arrange at booking.